If you are waiting for your Rs. 13,500 BISP payment and facing problems, there is now a simple way to report your issue. The Benazir Income Support Programme (BISP) has introduced an official WhatsApp complaint service for 2025. This new system allows beneficiaries to report payment delays, biometric errors, or other problems quickly without visiting any office. Here’s how you can use this service to get your problem solved easily.

Why Use the BISP WhatsApp Complaint Service?

Many people struggle with late payments, incorrect eligibility status, or biometric failures at payment centers. BISP’s new WhatsApp complaint service helps you send your issue directly from your phone. This is especially helpful for women, elderly people, and families living in remote areas who find it hard to visit BISP offices. You can send your complaint, attach proof, and get a response — all through WhatsApp.

This service saves time and effort, making it easier for you to get your rightful payment without long waits or travel.

Who Should Use This Service?

If you are a registered BISP beneficiary facing any of these problems, you should use the WhatsApp complaint service:

• Your Rs. 13,500 payment is delayed or missing.

• You have biometric verification problems.

• You were wrongly marked as ineligible.

• Your payment was cut without permission.

• Your family records have errors, like wrong CNIC or names.

• You want to complain about other BISP or Ehsaas programs like Taleemi Wazaif (education stipend) or Nashonuma (nutrition support).

Official WhatsApp Numbers by Province

To ensure your complaint reaches the right team, save the official WhatsApp number for your province:

• Punjab: 0325-5365520

• Sindh: 0325-5365473

• Balochistan: 0325-5365469

• KP / AJK / Gilgit-Baltistan: 0325-5365476

Make sure to send your message to the correct number to avoid delays.

How to Register Your Complaint on WhatsApp

Follow these easy steps to file your complaint:

1. Save your province’s WhatsApp number in your phone contacts.

2. Open WhatsApp and start a new chat with the saved number.

3. Write a clear message including:

   • Your full name (as per CNIC)

   • Your 13-digit CNIC number

   • A detailed description of your problem (e.g., payment not received, biometric error)

4. Attach proof such as a photo of your CNIC, payment slip, or a screenshot of your eligibility status.

5. Send the message and wait for a reply.

Always keep your chat records safe for future reference.

What Happens Next?

After sending your complaint, you should receive an automatic reply within 2 to 3 days confirming your case. If you don’t get a reply, try following up or use other complaint options like calling the 8171 helpline, visiting your nearest BISP office, or using the 8171 web portal.

What to Do If WhatsApp Doesn’t Work?

If WhatsApp replies are delayed or unavailable, you can still:

• Call the 8171 helpline for immediate assistance.

• Submit your complaint on the 8171 web portal online.

• Visit your local BISP tehsil office with your documents.

• Contact the district BISP control room for more serious issues.

Final Tips for a Smooth Complaint Process

• Always double-check and save the correct WhatsApp number.

• Provide full and accurate details to avoid back-and-forth messages.

• Attach clear proof with your complaint to speed up verification.

• Keep your conversation saved for follow-up.

• Remember, this service is completely free.

In Summary

BISP’s WhatsApp complaint service is a quick and easy way for beneficiaries across Pakistan to solve payment and biometric issues. It especially helps those who cannot visit offices due to distance or mobility problems. Don’t wait in long queues—send your complaint today through WhatsApp with your CNIC details and proof, and get your Rs. 13,500 payment without hassle.

Stay patient and keep track of your complaint for a smooth experience. BISP is committed to ensuring you receive your rightful support, and this WhatsApp service brings help right to your fingertips.

FAQs

Q: How long does it take to get a reply?
A: Usually 2 to 3 days, but it can be longer during busy times.

Q: Is there a charge for using WhatsApp to complain?
A: No, it’s completely free for all registered beneficiaries.

Q: Can I use someone else’s phone to send the complaint?
A: Yes, but you must clearly mention your CNIC and full name in the message.

Q: Can I report issues other than Kafalat payments?
A: Yes, complaints about other programs like Taleemi Wazaif and Nashonuma are accepted too.